Warranty Policy
Although we produce extremely durable products, with the lowest defect rate in the industry, we still provide hassle-free warranty coverage.
30-Day Risk-Free Trial
With your purchase of a UTK Heating Pad, you will enjoy a 30-Day risk-free trial. If you are not completely satisfied with your purchase for any reason you can send it back for a refund of the price of the product. If you think you may return your pad during your trial period, please use it with care and always cover it with a towel or blanket. The unit must be in good condition, without smell, stains, or damage.
1-3 years' Warranty
If a product is defective, and the defects do not include physical damage caused by incorrect or negligent usage, within 1 to 3years of receipt of the product, you may obtain a free replacement from UTK. To do so, you must contact us (support@utktechnology.com) and explain the problem in detail. Most problems with our products are related to incorrect usage and can be resolved with the right suggestion or explanation. If the product appears to have a manufacturing defect, we will ask you to ship it back to us for a free replacement. All UTK products or accessories with manufacturing defects will be replaced for free. Unlike other companies, we do not charge a restocking fee. If the product you return to us does not appear to be defective or has clearly been damaged by the user, we will ship it back to you at your expense.
Life Time Warrantys title
Join our UTK VIP Group to unlock a fantastic benefit – If you are interested in a lifetime warranty UTK products , you can join our Facebook group (optional) by scanning the QR Code below.
CONTACT
We are here to answer any questions you may have or concern about the therapeutic or healthcare products showed on UTK site, feel free to contact us.
PHONE : 3238018285(Google Voice ONLY)
E-MAIL: support@utktechnology.com
UTK Warehouse:
42589 Avenida Alvarado, Temecula, CA 92590
42589 Avenida Alvarado, Temecula, CA 92590
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NEWSLETTER
UTK is engaged in a fast-growing healthy industry. Our vision is to make a healthy lifestyle accessible and affordable to everyone. UTK heating pad combines Hot Stone Therapy, Far Infrared Therapy, Negative Ions Therapy & Photon Light Therapy to reduce aching, inflamed muscles, and to relieve pain, which will give you a tremendous wellness-boosting experience.
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