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UTK Products Frequently Asked Questions


All Heating Pads
1
How many minutes does it take to preheat your product? Is there a recommended usage time and frequency?

Before use, preheat for 15-20 minutes. If you want to speed up the preheating, you can put a small blanket or coat on the surface of the mat and remove the blanket or coat after it reaches the temperature. It is recommended to use it twice a day, once in the morning and evening, each time for 60-90 minutes.

2
How should the product be used and what posture is best for pain relief?

You can use this product on the painful area, preferably with the stone facing the body, so that the product can work better.

3
Can I use this product in bed overnight?
This product is not an electric blanket and its primary function is therapy rather than warmth. Therefore, it is not recommended to use it on sofas and beds as this may cause the product to overheat in the presence of too much fabric, creating safety issues.
4
Why is this pad so hard? It's really uncomfortable and the more I use it, the more painful it becomes. Can I return it?
Stone therapy is the feature of our product. It is undoubtedly hard to the touch. So it is normal for you to have pain before using this kind of product. However, Rome is not created in one day. The pain in the body is accumulated over time. After using this product for a period of time, you will find that after the body gradually penetrates into the far infrared, the pain will gradually disappear, and it will be replaced by a pleasant body and mind. Therefore, I hope you can use this product persistently and take time to feel the benefits it brings.

Neck and Shoulder Heating Wrap

1
Why doesn't this shoulder wrap/neck and shoulder wrap warm and fit properly?

During use, it is normal for the back of the shoulder and neck pad to be easily lifted up, because everyone's shoulder width and thickness are different, so the fit of the product is different. If you are afraid of heat dissipation, we recommend that you put on a slightly thin coat or blanket when using the product to smooth out the folding of the pad, so that the pad can heat up better.

The shape of the shoulder strap is wrinkled when worn, so the fit is different for arms of different sizes. In addition, human arms are not fixed but move, so during movement, a gap will be created between the product and the arm, which means that the heat of the shoulder strap will dissipate through the gap. If you are afraid of heat dissipation, we recommend that you wear a thin shirt inside and a regular blanket outside when using this product to achieve the effect of heat storage.


Wrist Heating Pad
1
Why is there one less stone on this wristband? Is it because your company wants to save on the cost of stones?
There is indeed a grid on the wristband, but it is not inlaid with gemstones, but this is not to save the cost of gemstones, but because this position is exactly the junction of the thumb and index finger. If gemstones are added, it will reduce the grip of the hand and cause discomfort.
2
Can I use the left wristband on my right hand? I don't want to spend money to buy another wristband?
In theory, the left and right wristbands should be used on the corresponding left and right hands. However, if you only want to buy one wristband for both hands, such as using the left wristband on the right hand or the right wristband on the left hand, it is also possible, but you may feel uncomfortable during use. The reason for the discomfort is that the wristband is used on the wrist in different directions, the arrangement of the stones will change, but the therapeutic effect is the same.


Hip Heating Wrap
1
Why does this hip heating pad only come on one side? That means if I want to wrap my entire hip, I'll have to buy another one?

The design of the unilateral hip pad is because our company took into account the differences in hip circumference of many people at the beginning of the design. We were worried that our hip wraps could not satisfy all customer groups, so we finally chose to make unilateral one-size-fits-all hip wraps. If you feel that the unilateral hip pad cannot cover the entire buttocks, you can buy another one from UTK, or use hip pads on both sides of the buttocks interchangeably, which can also achieve a good physical therapy effect.


Cordless Series
1
Why did this battery ran out so quickly after I used the product first time? Is it broken?
When you first receive the product, charge the battery for 6-8 hours, and then power the product after the power bank is fully charged. The reason is that in order to avoid explosion and other safety issues during transportation, we discharge the battery before shipment. In addition, during use, please do not use up all the battery power. It is recommended to reserve one grid of power. This method can better extend the battery life and reduce battery loss.


Vibration Belt
1
Why is the vibration not strong enough? It seems that even at the maximum intensity, I still can't feel much, which is different from the vibration products I bought before?
The vibration effect of the product is mainly based on frequency, not intensity. If you feel regular vibration during use (whether it is P1, P2, or P3), it is normal. The reason for this design is that we have conducted a survey and found that regular vibration is more comfortable than strong vibration, and the body will not feel pain or tingling after use.
2
Why can't the vibration button and the heating button be pressed separately? In this way, I can turn off the vibration function when I want the heating function, or turn off the heating function when I want the vibration function?
The vibration and heating buttons cannot be used independently, but can only be used together. Because only by combining the two can the massage experience brought by the far-infrared effect and vibration effect of the product itself be optimized.
CONTACT
We are here to answer any questions you may have or concern about the therapeutic or healthcare products showed on UTK site, feel free to contact us.
PHONE : 3238018285(Google Voice ONLY)
UTK Warehouse:
42589 Avenida Alvarado, Temecula, CA 92590

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NEWSLETTER

UTK is engaged in a fast-growing healthy industry. Our vision is to make a healthy lifestyle accessible and affordable to everyone. UTK heating pad combines Hot Stone Therapy, Far Infrared Therapy, Negative Ions Therapy & Photon Light Therapy to reduce aching, inflamed muscles, and to relieve pain, which will give you a tremendous wellness-boosting experience.

    

UTK Heat for Pain Relief
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