Frequentely Asked Questions
Question about how to use infrared heating pad or the UTK infrared heating pad instructionsand UTK infrared heating pad manual.
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Far-Infrared Heat is the invisible part of the Sun’s spectrum, not to be confused with ultraviolet light which may damage your skin. FIR is the safest form energy that is directly transmitted onto objects because of its specific wavelength. The human body can easily absorb far-infrared heat because of its deep penetrating ability. Studies have shown that far infrared waves can actually penetrate up to 2-3 inches deep into muscular tissue and ligaments. The thermal effect within the deep layers of tissues cause blood vessels in capillaries to dilate which improves blood circulation and promotes health and wellness.
As often as possible in your normal daily schedule, in the car, in the office or while watching a movie, etc.
  The Far Infrared Heating Pad is designed to be used either on top of or underneath your body. This is an individual’s choice as to what area to blanket with the therapeutic effects of the FAR heat. The soft format allows the pad to conform to the shape of the couch or chair or lounger as well as drape over the body area that the individual cares to treat. This is safe and can be used as long as you want for the desired results.
Many people experience immediate relief from tension and remedial pain. Some requires several days of regular use to begin to feel the benefits. The results vary and will depend upon your underlying condition and how often you use your Far Infrared Heating Pad. To get the quickest results and greatest benefits, use your Far Infrared Heating Pad according to the directions and use it as often as possible.
Double check that all connections are made. Remember this is not an old fashioned “radiant” heating pad, but you should feel deep penetrating heat.   Sometimes misunderstood, The UTK Far Infrared Heating Pad does not work like a conventional heating pad. The FIR heat from the pad is activated by your own body. It does not heat the ambient air surrounding the pad, so it will only feel warm (approximately 104 F) to your touch, even though the heat sensor might indicate high. This allows the pad to get to the optimal heat yet not burn the individual as conventional pads might. By placing the pad against your body you are allowing the Far-Infrared rays to reach an optimal temperature and to be absorbed by your body.
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We ship all orders within 24 hours of them being placed.
When your order is shipped you will receive a email notice from our service department with the carrier and the tracking number or you can go to carrier's website to check the shipment update.
Noramlly we use UPS, DHL and USPS carrier with 3-5 work days door to door delivery service.
Yes, we ship to any country worldwide. You just select right pads and add the item to your cart then enter the country that you wantto sent, after that you will determine the flat rate,international shipping has a flat rate depending on the desired destination.
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Order Issues
Yes, we have two version pads in 110V and 220V power and the pad comes with US/EU/AU and UK plug.In case of any issues, please better leave us your message as remark or contact us to confirm before place make payment.
We offer 3 years warranty since the date you make the purchase. you will get free replacement during the warranty time.
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42589 Avenida Alvarado, Temecula, CA 92590

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UTK is engaged in a fast-growing healthy industry. Our vision is to make a healthy lifestyle accessible and affordable to everyone. UTK heating pad combines Hot Stone Therapy, Far Infrared Therapy, Negative Ions Therapy & Photon Light Therapy to reduce aching, inflamed muscles, and to relieve pain, which will give you a tremendous wellness-boosting experience.


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