UTK Far Infrared Natural Jade and Tourmaline Heating Pad for Back Pain and Cramps Relief, Small Pro (23.5”X16”), Smart Controller with Memory Function, Auto Shut Off and Travel Bag Included
UTK Far Infrared Natural Jade and Tourmaline Heating Pad for Back Pain and Cramps Relief, Small Pro (23.5”X16”), Smart Controller with Memory Function, Auto Shut Off and Travel Bag Included
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UTK Far Infrared Natural Jade and tourmaline Heating Pad is perfectly soft flexible wrap around a body part to relieve muscle tension where people experience it -back & lower back & shoulders & waist & hip & legs & arms & knee & feet.
【 MORE EFFECTIVE INFRARED HEAT】: Natural Jade&Tourmaline keep heating stay for longer timer period, emit more negative ions with low EMF.
【 FULL BODY VERSATILITY】: Built in Carbon fiber emit far infrared rays ,deep into human skin,,effective ease muscle aches.Perfect for treating sore muscles in your back, shoulder, abdomen, legs, arms, etc
【 FDA Certification】: UTK Far Infrared Natural Jade Heating Pad is FDA registered as Medical Device Class II, and UTK TECHNOLOGY passed FDA Audit for GMP quality system
【Smart Controller】:CE certification smart controller has a Memory Function, convenient for people to set last-time temp level, suit for all age rang persons. we have 6 Temp setttings and Auto-shutoff . Suitable for 220-240V
【3 YEAR WARRANTY】: UTK is always providing the best service. Any performance failure occurs within 3 years caused by non-human damage, you can get our after-sell service for free.
After-sell service: support@utktechnology.com
PRODUCT FEATURES:
Precise Heat Settings: LED controller adjusts heat settings (39.4°C-70.5°C) from warm to high based on your comfort level
Precise TIME Settings: LED controller adjusts time settings from 0-240 minutes by 15 minutes increments.
4-Hour Auto Shut-Off: Conserves energy and prevents burns caused by excessive heating
10-Foot Extra-Long Cord: Makes it easier to use from the comfort of your bed or favorite chair
Premium Travel Bag: Keeps the heating pad protected in between uses.
PRODUCT SPECIFICATIONS:
Pad Size: 23.5″X16″
Weight: 3lb (1.35kg)
Power: 220~240 Volts, 50Hz/60Hz, 75 Watts
Pad Material: Soft PU leather (both sides), non-toxic PP cotton, 52 Individual Natural Jade Stones and 20 tourmaline Individual Stones
Auto Shut-Off Time: 240 minutes by 15 minutes increments
HEAT SUGGESTIONS:
Warm–temperature range (39.4°C~42.7°C )
Low–temperature range (43.3°C~48.3°C )
Medium–temperature range (48.8°C ~52.2°C )
Medium High–temperature range (54.4°C ~59.4°C )
High–temperature range (60°C~65°C )
Very High-temperature range (65.5°C ~70.5°C )
We stand behind our products. At UTK, all purchases are covered by our Product Return Policy as followed:
1. If within 30 days, products have become defective or Dead On Arrival (DOA), you may return the product to us and we will gladly replace, exchange or refund (less shipping) the money to you.
2. For products that are not satisfactory and are not defective or DOA, you can return to us within 30 days with the return shipping label at buyer / customer's own expense.
Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product. Email us: support@utktechnology.com
How do I Return an Item?
Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery.
Please follow these 3 steps:
1. Send an email to support@utktechnology.com with your intent to return and your reason.
2. After receiving a reply with acknowledgement of the return, please ship it to:
UTK's US Return Address:
42589 Avenida Alvarado, Temecula, CA 92590, USA
3. Please email us to inform and provide the Tracking Number with our Customer Service department once the item has been returned.Once the tracking confirms the delivery, we will process your refund immediately. Refund delays may happen if tracking numbers are not provided.
Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.
Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.
If you product stops working the way it used to, it is most likely due to the controller. We will send you a new replacement controller free of charge. Simply send an email to support@utktechnology.com with a copy of your order) email forward or screenshot of your invoice, regardless of where you bought it), product model, and preferably a picture of your controller on both sides. Once we get that information from you, we will take care of the problem immediately. If a new controller does not solve your issue, we will send you a brand new pad. These exchanges will be at our cost in the continental USA only (Alaska, Hawaii and other countries must pay for all associated shipping costs).
What are the Shipping Methods?
All orders placed before 1 pm PST, Monday through Friday will be PROCESSED the same business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.
Occasionally items ordered together may be shipped separately. ‘Out of Stock Item’ is any item that is currently out of stock but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
We ship the parcel with DHL or UPS or USPS to keep fast shipping to you。
Delivery to Canada takes 5 to 10 business days
Delivery to US takes 3 to 8 business days
Delivery to some addresses(APO, Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks
For International shipment, please contact us first: support@utktechnology.com
After the parcel is shipped, you will receive an email notification with a confirmation number.
PLEASE NOTE:
UTK is NOT responsible for tracking of the package status once the tracking number has been provided. We are not able to contact the courier for you for any courier issues that may arise including, but not limited to: late shipment or lost package. It will be the responsibility of the courier as they are the one processing and delivering your package. Please contact the courier for updates using the tracking number provided to you for any shipping issues.
UTK is engaged in a fast-growing healthy industry. Our vision is to make a healthy lifestyle accessible and affordable to everyone. UTK heating pad combines Hot Stone Therapy, Far Infrared Therapy, Negative Ions Therapy & Photon Light Therapy to reduce aching, inflamed muscles, and to relieve pain, which will give you a tremendous wellness-boosting experience.