UTK Heating Pad for Neck and Shoulder
UTK Far Infrared Heating Pad for Neck and Shoulder, Natural Jade and Tourmaline Stones, Auto Shut Off, Memory Function, Temperature Adjustable (Size 23.2"X17.7'')
DC Product, Voltage Range: 90V-240V
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Bullet points:
【UTK NECK and SHOULDER HEATING PAD 】: Built-in Carbon Fiber, when heating up, the infrared heating pad would emit far-infrared rays, targeted relief neck and shoulder and shoulde blade pain.
【SOFT NECK HEATING PAD】: Use gold velvet for the outer layer, lightweight, touch soft and comfortable.
【LARGE SIZE HEATING PAD】: Size（ 23.2"X17.7''） for a wider range of use, you can use it for full back, neck, and shoulder, etc.
【SMART CONTROLLER WITH MEMORY FUNCTION】: Long press the "MEM" button twice to remember the temp you set, very convenient for daily use.With a large temperature range setting. Auto shut-down after 4 hours working if none set the time.
【3 YEARS WORRY-FREE AFTER-SALES 】: Suggestion: Set heating time for 60 minutes, avoid temperature can not be reached since the short heating time
Box mail: info@utktechnology.com
Detail descriptions and features of UTK jade and tourmaline infrared heating pad for neck and shoulders
FAR INFRARED THERAPY
The infrared heat released by the carbon fiber heating inside the heating pad evenly penetrates deep into the skin, promotes blood circulation, and quickly relieves pain.
HOT STONE THERAPY
UTK neck and shoulder heating pad has built-in 54 jade stones and 30 tourmaline stones. Made of natural stone. Hot stone therapy can promote body fluid metabolism, improve mood, soothe the mind, and aid sleep.
What's inside the box?
Heating Pad for Shoulders
Heating Pad for Abdomen
Heating Pad for Back
Heating Pad for Thigh
UTK's Return Policy
We stand behind our products. At UTK, all purchases are covered by our Product Return Policy as followed:
1. If within 30 days, products have become defective or Dead On Arrival (DOA), you may return the product to us and we will gladly replace, exchange or refund (less shipping) the money to you.
2. For products that are not satisfactory and are not defective or DOA, you can return to us within 30 days with the return shipping label at buyer / customer’s own expense.
Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product. Email us: support@utktechnology.com
How do I Return an Item?
Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery.
Please follow these 3 steps:
1. Send an email to support@utktechnology.com with your intent to return and your reason.
2. After receiving a reply with acknowledgement of the return, please ship it to:
UTK’s US Return Address:
42589 Avenida Alvarado, Temecula, CA 92590, USA
3. Please email us to inform and provide the Tracking Number with our Customer Service department once the item has been returned.Once the tracking confirms the delivery, we will process your refund immediately. Refund delays may happen if tracking numbers are not provided.
Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.
Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.
If you product stops working the way it used to, it is most likely due to the controller. We will send you a new replacement controller free of charge. Simply send an email to support@utktechnology.com with a copy of your order) email forward or screenshot of your invoice, regardless of where you bought it), product model, and preferably a picture of your controller on both sides. Once we get that information from you, we will take care of the problem immediately. If a new controller does not solve your issue, we will send you a brand new pad. These exchanges will be at our cost in the continental USA only (Alaska, Hawaii and other countries must pay for all associated shipping costs).
What are the Shipping Methods?
All orders placed before 1 pm PST, Monday through Friday will be PROCESSED the same business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.
Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
We ship the parcel with DHL or UPS or USPS to keep fast shipping to you。
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Delivery to Canada takes 5 to 10 business days
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Delivery to US takes 3 to 8 business days
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Delivery to some addresses(APO, Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks
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For International shipment, please contact us first: support@utktechnology.com
After the parcel is shipped, you will receive an email notification with a confirmation number.
PLEASE NOTE:
UTK is NOT responsible for tracking of the package status once the tracking number has been provided. We are not able to contact the courier for you for any courier issues that may arise including, but not limited to: late shipment or lost package. It will be the responsibility of the courier as they are the one processing and delivering your package. Please contact the courier for updates using the tracking number provided to you for any shipping issues.
42589 Avenida Alvarado, Temecula, CA 92590
UTK is engaged in a fast-growing healthy industry. Our vision is to make a healthy lifestyle accessible and affordable to everyone. UTK heating pad combines Hot Stone Therapy, Far Infrared Therapy, Negative Ions Therapy & Photon Light Therapy to reduce aching, inflamed muscles, and to relieve pain, which will give you a tremendous wellness-boosting experience.
