support@utktechnology.com     +1 (575)912-1688

Neck Shoulder Heat Wrap - - UTK 1
Neck Shoulder Heat Wrap - - UTK 2
Neck Shoulder Heat Wrap - - UTK 3
Neck Shoulder Heat Wrap - - UTK 4
Neck Shoulder Heat Wrap - - UTK 5
Neck Shoulder Heat Wrap - - UTK 6
Neck Shoulder Heat Wrap - - UTK 1
Neck Shoulder Heat Wrap - - UTK 2
Neck Shoulder Heat Wrap - - UTK 3
Neck Shoulder Heat Wrap - - UTK 4
Neck Shoulder Heat Wrap - - UTK 5
Neck Shoulder Heat Wrap - - UTK 6

Neck Shoulder Heat Wrap - - UTK

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Warranty Policy

Although we produce extremely durable products, with the lowest defect rate in the industry, we still provide hassle-free warranty coverage.

If a product is defective, and the defects do not include physical damage caused by incorrect or negligent usage, within 365 days of receipt of the product, you may obtain a free replacement from UTK. To do so, you must contact us (support@utktechnology.com) and explain the problem in detail. Most problems with our products are related to incorrect usage and can be resolved with the right suggestion or explanation. If the product appears to have a manufacturing defect, we will ask you to ship it back to us for a free replacement. All UTK products or accessories with manufacturing defects will be replaced for free. Unlike other companies, we do not charge a restocking fee. If the product you return to us does not appear to be defective or has clearly been damaged by the user, we will ship it back to you at your expense.

30-Day Risk-Free Trial

With your purchase of a UTK Heating Pad, you will enjoy a 30-Day risk-free trial. If you are not completely satisfied with your purchase for any reason you can send it back for a refund of the price of the product. If you think you may return your pad during your trial period, please use it with care and always cover it with a towel or blanket. The unit must be in good condition, without smell, stains, or damage.

365-Day Warranty

You can instantly extend your product’s warranty from 30 to 365 days by doing ONE of the following:

  1. Take a picture or make a video of our product while you are using it. (Please be advised that these images may be used by UTK on its website or in other promotional materials. Your sending us this picture or video constitutes consent to such use.)

  2. Review the UTK far-infrared heating pad, describing your experience with it and how it has helped you. You may either send your review to support@utktechnology.com or submit it directly on the product page.

  3. Like us or share our site on Facebook, Google +, or Twitter. You must send us a link to your profile for the social media used.

  4. Recommend our products to friends or family and have them mention your name when they purchase a UTK far-infrared Heating Pad.

After you have done one or more of the above, e-mail us with sufficient information to enable us to register your extended warranty.

Optional Five-Year Warranty

For the UTK far-infrared Heating Pad, we also offer an optional five-year extended warranty, for an additional 35% of the item’s retail price. If you experience a problem with your product at any time during these five years, we will send you a new one as a replacement. The replacement may be the same model or a newer one.

We don’t recommend you to buy extended warranty. Usually, if nothing happened with the unit within first year: the chances are – nothing will happened within decade with correct use.

If you are still interested in purchasing this extended warranty, please contact us by e-mail at support@utktechnology.com

UTK’s Return Policy


We stand behind our products. At UTK, all purchases are covered by our Product Return Policy as followed:

1. If within 30 days, products have become defective or Dead On Arrival (DOA), you may return the product to us and we will gladly replace, exchange or refund (less shipping) the money to you.

2. For products that are not satisfactory and are not defective or DOA, you can return to us within 30 days with the return shipping label at buyer / customer’s own expense.

Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product. Email us: support@utktechnology.com

How do I Return an Item?


Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery.

Please follow these 3 steps:

1. Send an email to support@utktechnology.com with your intent to return and your reason.

2. After receiving a reply with acknowledgement of the return, please ship it to:

UTK’s US Return Address:

1900 Sumac Dr. Flower Mound, TX 75028, USA

3. Please email us to inform and provide the Tracking Number with our Customer Service department once the item has been returned.Once the tracking confirms the delivery, we will process your refund immediately. Refund delays may happen if tracking numbers are not provided.

Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.

All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.

Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.

Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.

If you product stops working the way it used to, it is most likely due to the controller. We will send you a new replacement controller free of charge. Simply send an email to support@utktechnology.com with a copy of your order) email forward or screenshot of your invoice, regardless of where you bought it), product model, and preferably a picture of your controller on both sides. Once we get that information from you, we will take care of the problem immediately. If a new controller does not solve your issue, we will send you a brand new pad. These exchanges will be at our cost in the continental USA only (Alaska, Hawaii and other countries must pay for all associated shipping costs).

What are the Shipping Methods?


All orders placed before 1 pm PST, Monday through Friday will be PROCESSED the same business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.

Occasionally items ordered together may be shipped separately. ‘Out of Stock Item’ is any item that is currently out of stock but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.

We ship the parcel with DHL or UPS or USPS to keep fast shipping to you。

  • Delivery to Canada takes 5 to 10 business days

  • Delivery to US takes 3 to 8 business days

  • Delivery to some addresses(APO, Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks

  • For International shipment, please contact us first: support@utktechnology.com

After the parcel is shipped, you will receive an email notification with a confirmation number.

PLEASE NOTE:

UTK is NOT responsible for tracking of the package status once the tracking number has been provided. We are not able to contact the courier for you for any courier issues that may arise including, but not limited to: late shipment or lost package. It will be the responsibility of the courier as they are the one processing and delivering your package. Please contact the courier for updates using the tracking number provided to you for any shipping issues.

Company Advantages


· UTK utk heating pad is engineered with precision to perfection.


· This product has good strength. Any suddenly applied or impact load which may cause failure has been taken into consideration in the design phase.


· Dehydrated food is less likely to overburn or scorch which is miserable to eat. It has been experimented by our customers and it proved that the food is dehydrated evenly to excellent effect.


Neck Shoulder Heat Wrap - - UTK 7

UTK Far Infrared Natural Jade and tourmaline Heating Pad is perfectly soft flexible wrap around a body part to relieve muscle tension where people experience it —back & lower back & shoulders & waist & hip & legs & arms & knee & feet. Also, you can sit on it or lie on it.

UTK heating pad is designed to stay in place throughout your entire treatment session. Use for just 30 minutes daily (or as recommended by your doctor) to increase blood flow and reduce pain and muscle tension.

It is specifically designed and specialized in pain relief for Shoulders

UTK provides ONE YEAR Manufacturer Limited Warranty.


Company Features


· UTK Technology Limited has become a strong manufacturer that most peers can not compete. We are qualified in developing and manufacturing microwave hot pad.


· UTK Technology Limited's own factory is equipped with advanced microwave hot pad production facility. Advanced manufacture technology have been applied for microwave hot pad processing methods in UTK Technology Limited. UTK Technology Limited adopts the latest production technology and managerial concepts in microwave hot pad production.


· Fully satisfying the needs of customers with our heart and soul is the requirement of UTK to each staff. Get info!


Product Details


pays great attention to details of neck shoulder heat wrap.



Application of the Product


The neck shoulder heat wrap developed by is widely used in various fields.


In the early stage, we conduct a communication survey to gain an in-depth understanding of the customer's problems. Therefore, we can develop solutions that best suit the customers based on the results of the communication survey.



Product Comparison


Compared with other products in the same industry, neck shoulder heat wrap has the following characteristics.



Enterprise Advantages


Our company has a professional team composed of various middle and senior technical talents. The team members are experienced and skilled, so the technical guidance and consultation are guaranteed.


insists on providing professional services for customers with an enthusiastic and responsible attitude. This enables us to improve customers' satisfaction and trust.


runs the business based on integrity and innovation. We are dedicated, truth-seeking and pragmatic. Wholeheartedly providing high-quality products and services is our commitment. Our goal is to turn into a well-known company with competitiveness and brand influence.


Through years of efforts, strives to make more refined, richer and more representative.


Our company has established sales outlets throughout the country. Our products are exported to overseas regions, and are favored by consumers.


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we welcome custom designs and ideas and is able to cater to the specific requirements. for more information, please visit the website or contact us directly with questions or inquiries.
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We are here to answer any questions you may have or concern about the therapeutic or healthcare products showed on UTK site, welcome to contact us.
PHONE : +1 (205) 303-5257
UTK Warehouse:
44364 S Grimmer Blvd Fremont, CA 94538

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NEWSLETTER

UTK is engaged in a fast-growing healthy industry. Our vision is to make a healthy lifestyle accessible and affordable to everyone. UTK heating pad combines Hot Stone Therapy, Far Infrared Therapy, Negative Ions Therapy & Photon Light Therapy to reduce aching, inflamed muscles, and to relieve pain, which will give you a tremendous wellness-boosting experience.

    

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