2. After receiving a reply with acknowledgement of the return, please ship it to:
UTK’s US Return Address:
405 Busher, Dr Lewisville, TX 75067. Attn: Morgan
3. Please email us to inform and provide the Tracking Number with our Customer Service department once the item has been returned.Once the tracking confirms the delivery, we will process your refund immediately. Refund delays may happen if tracking numbers are not provided.
Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.
Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.
If you product stops working the way it used to, it is most likely due to the controller. We will send you a new replacement controller free of charge. Simply send an email to firstname.lastname@example.org with a copy of your order) email forward or screenshot of your invoice, regardless of where you bought it), product model, and preferably a picture of your controller on both sides. Once we get that information from you, we will take care of the problem immediately. If a new controller does not solve your issue, we will send you a brand new pad. These exchanges will be at our cost in the continental USA only (Alaska, Hawaii and other countries must pay for all associated shipping costs).
What are the Shipping Methods?
All orders placed before 1 pm PST, Monday through Friday will be PROCESSED the same business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.
Occasionally items ordered together may be shipped separately. ‘Out of Stock Item’ is any item that is currently out of stock but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
We ship the parcel with DHL or UPS or USPS to keep fast shipping to you。
Delivery to Canada takes 5 to 10 business days
Delivery to US takes 3 to 8 business days
Delivery to some addresses(APO, Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks
After the parcel is shipped, you will receive an email notification with a confirmation number.
UTK is NOT responsible for tracking of the package status once the tracking number has been provided. We are not able to contact the courier for you for any courier issues that may arise including, but not limited to: late shipment or lost package. It will be the responsibility of the courier as they are the one processing and delivering your package. Please contact the courier for updates using the tracking number provided to you for any shipping issues.